The 4All Promise - Our Guarantee to You

When you place a promotional products order with 4AllPromos, you’re trusting us with your timeline, your message, and your credibility. We take that responsibility personally. With our decades of experience in the promotional products industry, we know that getting the details right matters. That's why we're offering The 4All Promise. It's our commitment to treat you like a partner, whether it's your first order or you've been with us from the beginning.

1. On Time, Every Time

Once your artwork is approved and payment is received, we'll lock in your delivery date. From there, you can count on us to deliver on time.

  • If we miss the promised delivery timeframe, we'll offer a refund or credit for the affected order.
  • If we are at fault for a delay, we'll upgrade to an expedited shipping method, if available, to meet the promised delivery date at no additional cost to you.
  • Delays caused by carriers, weather, customs, or other factors outside of our control are not eligible for a full refund. We will, however, work with you to find a fair solution, which may include a partial refund or credit.

2. Best Price Pledge

If you find a lower advertised price for the same product, quantity, imprint method, and timeline within 30 days of your order:

  • We'll match the competitor's price and refund the difference, plus an extra 10%.
  • The competitor must be a promotional products company based in the U.S.

To request a price adjustment, just email us a competitor quote or link showing the lower price.

3. Perfect Product Guarantee

We stand behind the quality and accuracy of every item we produce. If your order differs from your approved proof or order details, we'll remake, refund, or credit the order.

To help you feel confident before you buy, we make it easy to get product samples (including free samples on items under $10). They're a great way to know exactly what you're getting, and in some cases, we may recommend or require a sample when we believe it will help ensure the product meets your expectations.

We know that sometimes, even when the imprint is perfect, a product may not meet expectations. If something about your order doesn't feel right, contact us within 60 days of receiving it. We'll evaluate the issue and work with you to find a fair solution.

4. Real People, Real Care

You can always reach a real person for help, from choosing the right product to navigating artwork or getting an order update. No bots, no runaround. Just helpful promotional product experts who care about getting your order right.

If we spot anything that could affect your order, like an artwork issue, a tight event date, or a product concern, we'll reach out right away with clear options, recommendations, or alternatives to keep everything on track.

We believe trust is built one order at a time. We approach every situation with good intent, transparency, and urgency. If something goes wrong, we don't just fix the issue. We protect your reputation.

That's what we mean when we say we're making your brand our business.

 

The Fine Print

To ensure fairness and transparency for all customers:

  • Refunds or credits are processed using your original payment method.
  • Issues must be reported within 60 days of delivery.
  • Claims may require photos or the return of products for review.
  • Products used, distributed, or altered after delivery cannot be returned.